Feedback form

To help us keep improving our service, we would be grateful if you could help us by completing this form. Please be assured that your feedback is completely confidential and unless you complete your details at the end, we will not know who has taken part.

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How satisfied were you with our service?

• Very satisfied
• Fairly satisfied
• Fairly dissatisfied
• Very dissatisfied

Please tell us why this is

How easy did you find it to understand the advice we gave?

• Very easy
• Fairly easy
• Fairly difficult
• Very difficult

How might we improve?

How well did we keep you up to date with the progress of your case?

• Very well
• Fairly well
• Fairly poor
• Very poor

Did we treat you fairly at all times?

• Yes
• No

If you believe you were treated unfairly due to e.g. your age, ethnic background, gender, religion or any other reason, please tell us briefly what happened

Would you recommend us to someone else if they needed legal advice?

• Yes
• No
• Maybe
• Maybe not

Please give your reason(s) for your answer.

Do you have any further comments or suggestions that may help us to improve our level of service?

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• Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please tick this box

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